Refund Policy

Overview

We want you to feel good about paying for Kira, not trapped by it. This policy explains exactly when refunds are available, what qualifies, and how the process works from start to finish. No vague language, no "case by case basis" non-answers. Just clear terms you can actually rely on.

Where local consumer protection law gives you stronger rights than what is described here, those rights apply regardless of anything stated in this policy.

Refund Eligibility

New Paid Subscriptions

If you sign up for a paid plan and decide within 3 days that Kira is not the right fit, you can request a full refund of your first payment. This window exists so you can genuinely try Kira with real money on the line and walk away cleanly if it does not work for you, without feeling locked in the moment you hit pay.

Annual Plans

If you cancel within 3 days of the start of a new annual term, you can request a refund for that term. This applies to your very first annual payment and to every renewal after that. The same 3 day window protects you either way.

Monthly Plans

Monthly charges are generally non-refundable once the billing period has started. However, you can cancel at any time to stop future charges. We do not prorate a partial month back to you, but we also do not charge you a single cent beyond the period you have already paid for.

Duplicate or Erroneous Charges

If we charged you twice or made a billing mistake, that gets corrected without question, no deadline, no eligibility window required. Billing errors are on us to fix, not on you to catch within a specific timeframe.

Billing Errors and Extended Outages

If a mistake on our end overcharged you, or a significant service outage genuinely disrupted your ability to use Kira, get in touch and we will make it right. Depending on what happened, that could mean a refund, an account credit, or an extension to your billing period. We match the remedy to the actual situation rather than applying a one size fits all response.

Accidentally Added Team Members

Team accounts run into a situation that individual accounts simply do not. Someone gets added to a workspace by mistake, a typo in an email invite, a role that was not finalized yet, and the account gets billed for a seat that was never meant to be there.

If you are on a Business plan and this happens, contact us within 3 days of the charge and we will refund the prorated cost for that seat. The one thing we ask is that you remove the person from your workspace before reaching out, so we can confirm the situation has been resolved on your end. This is specifically for genuine mistakes caught quickly, not a mechanism for adjusting team size after the fact.

Usage Based and Credit Purchases

Prepaid credits and usage based charges, such as call minutes or generation credits, work differently from a flat subscription because once they have been used, there is no way to meaningfully reverse that consumption.

Used credits and metered usage are non-refundable. Unused prepaid credits, however, may still be refundable within the eligibility window described above, minus whatever portion has already been consumed. So if you purchased a block of call minutes and used half of them within your refund window, we can refund what remains unused. The portion you already put to work is not refundable, but the rest is.

How to Request a Refund

Requesting a refund is straightforward. Here is what to do:

1. Send an email to support@kiraai.ai from the email address associated with your Kira account. This matters because we need to verify the request is genuinely coming from the account holder.
2. In your email, include your account email address, the date of the charge, and a brief explanation of why you are requesting a refund. The more specific you are upfront, the faster we can process your request without needing to go back and forth for details.
3. For larger amounts or unusual circumstances, we may ask for additional information to verify the charge. This is a standard fraud prevention step that protects you just as much as it protects us.

What Happens to Your Access

If your refund is approved, your access to paid features ends when the refund is actually processed, not the moment you submit the request. This means you can continue using what you have already paid for while we review your case. You should never lose access to a service before we have confirmed you are entitled to money back for it. We think that is simply the fairer way to handle it.

Processing Time

Approved refunds are returned to your original payment method. We do not default to store credit or alternative arrangements unless you specifically request one. Once we have processed the refund on our end, it typically takes 5 to 10 business days to appear in your account. That timeline is determined by your bank or card issuer, not by us, and is not something we can meaningfully speed up beyond a certain point.

Non-Refundable Items

Some charges fall outside refund eligibility regardless of circumstances:

• Charges for billing periods you have already used and that fall outside the eligibility window. Once enough time has passed, the assumption is you have had a genuine opportunity to evaluate whether Kira is working for you.
• Consumed prepaid credits and metered usage. Once work has been done, it cannot be undone.
• Add-ons or one-time services that have already been fully delivered. Once something has been provided, it cannot practically be undelivered.